What Quality Means to IO Controls’ Support Business

“Quality is about making organisations perform for their stakeholders – from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective.”

https://www.quality.org/article/what-quality

For the Customers of our Support Business this means using our Quality Management System to ensure the best Engineer attends site, communicates effectively, has clarity of purpose, works safely and finishes work with a prompt and well written report.

While aiming for ISO 9001, our initial aim is to use Quality to work effectively, deliver Customer Value and provide an engaging workplace.